All of our products are designed and printed in house. All designs are property of Three Amigos Global Ltd unless otherwise stated.
Your order will be shipped within 3-5 days of purchase by Hermes.
We normally ship via Hermes. Some items on our site may require a different shipping method such as Fed Ex or UPS.
MAIL THEFT/LOST PACKAGES/TAMPERED PACKAGES
If you did not receive your package and it is stated as being delivered, please contact us. We will go ahead and file an investigation with the mail service that was responsible for delivering your package. The duration of the investigation varies case by case. In order for us to issue you a full refund or resend your order again, we must receive confirmation from the mail service that the package was not delivered.
PREVENTING FRAUDULENT ACTIVITY
If you have placed an order and will have the order sent to a different address than what is stated on the billing address, you may be subject to present verification in the form of a document or ID that confirms the billing and shipping address listed on the order. Failure to comply will result in your order being cancelled.
If the item doesn’t fit we can do a straight swap for you or a refund. If the item is damaged or incorrect then we will refund all purchases in full via your payment method. All claims to be made within 28 days of purchase. Please check our Contact Us page with details on how to get in touch.
When shipping a returning item to us, please provide a copy of your original invoice and a written explanation of the item(s) you are exchanging for.
Please allow 7-10 business days from when it is delivered for your exchange/return to be processed.
If there be a time where you did not receive an item(s) that was stated on your invoice, please contact us. In these cases, we will take full responsibility and reimburse you for the shipping fees when sending the item(s) back, and we can also make you a shipping label upon the request of the customer.